For the 25 million people living in the U.S. who are limited English proficient*, that’s their reality.
In 2009, industry veteran and Philadelphia native Gene Schriver was unimpressed by the pace of innovation in the language services space.
While most industries were experiencing a spike in technological advancement, language support was lagging behind. Businesses underestimated the number of people with limited English proficiency, leaving them unprepared to interact with a large portion of the population — let alone give them a great experience. A provider that could deliver all services was rare, and insights into language support were even harder to find. With no visibility into demand or the languages their community required most, how would businesses keep up?
To Schriver, it was clear: language services had become impersonal, uninformed, and outdated. Why couldn’t everyone — including the people providing the services and the limited English speakers receiving them — have a better experience?
*Individuals who do not speak English as their primary language and who have a limited ability to read, speak, write, or understand English.
Schriver saw an opportunity to positively disrupt the industry and got to work devising a plan. He envisioned a solution that would give businesses a way to manage multilingual communications with visibility into their diverse linguistic populations through data and analytics.
The result was GLOBO, a tech-based, unified language support solution designed to eliminate inefficiencies in service of eradicating language barriers (and bad experiences). GLOBO’s full range of language services — including on-demand telephone, video, and on-site interpreting, as well as on-demand text translation — has quickly become the choice solution among enterprises, enabling communication in over 250 languages.
GLOBO is driven by a team of passionate innovators who believe the world should be a more inclusive place and is powered by integrated technology that connects people from across the world — all in service of a more empathetic future where everyone receives the quality service they deserve.
We don’t do things differently for the sake of being different — we do them because they’re the right thing to do. That means providing you with the most intuitive experience, data you can actually use, and the quality you deserve.
With about 25 million people in the U.S. who speak English “less than very well,” there’s an incredible opportunity to provide excellent, natural experiences, optimized just for them.
Beyond language and cultural diversity necessitating empathy in communication, the trend across industries is toward ever-more personalized experiences, requiring an empathetic understanding of people and their needs. Making individuals’ lives better in a personal way (as opposed to optimizing for the group) is the goal.
Every day is a new opportunity to make the world a more inclusive place. As such, we make the effort to be:
No matter which industry you’re in, what job title you fall under, or how your background looks, we invite you to embrace empathy, spread compassion, and invite inclusivity into your life so that together, we can make the world a better place.